Important - Online consultation need to be complete in relation to a GP, ACP or PA appointment from 2.11.26: if you strugle completing the form please speak to reception who can do this on you behalf. Forms are available 24/7, Reception 8am - 6.30pm.
97 Moston Lane East, New Moston, Manchester, M40 3HD
Telephone: 0161 241 8039
Sorry, we're closed
You can contact us online between 08:00 and 18:30 for non-urgent medical, medication and administrative requests. We will let you know within 1 working day how we will process your request. For urgent problems between 8am and 6.30pm please call us on 0161 241 8039. If you have a life threatening emergency / issue please call 999.
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Following the successful Clinical Triage trial in October, Hazeldene Medical Centre will be introducing Clinical Triage as our permanent appointment request system from Monday 2nd November 2026.
The feedback and experience gained during the trial have helped us review how patients access our services. Our aim is to make accessing the surgery easier, fairer and more efficient for everyone, while reducing the traditional 8am telephone rush.
From 2nd November 2026, ALL requests for GP, Advanced Clinical Practitioner (ACP) and Physician Associate (PA) appointments will be managed through our Online Consultation system.
This means:
Our Online Consultation form is available 24 hours a day, 7 days a week, meaning you can submit your request at a time convenient to you, without needing to join the 8am telephone queue.
You can access the form by:
https://accurx.nhs.uk/patient-initiated/p84067
Please note: Although forms can be submitted 24/7, they are reviewed during the surgery’s normal working hours. Submitting a form does not guarantee an immediate response.
Don’t worry – you can still telephone the surgery!
We understand that not everyone has internet access or feels confident completing an online form.
If you are unable to complete the form yourself, please telephone Reception. A member of our team will complete the request with you over the phone and submit it for clinical review.
You will still receive the same clinical assessment regardless of whether you complete the form yourself or Reception completes it on your behalf.
YES!
All appointment requests will be reviewed by our Clinical Team, who will determine how urgently you need to be seen.
Patients requiring urgent care will be prioritised according to their clinical needs, rather than the time they joined the telephone queue.
If you have a life-threatening emergency, call 999. If you need urgent medical help when the surgery is closed, contact NHS 111.
We want to improve how patients access care by:
We appreciate that this is a change from the way appointments have previously been requested.
Our team will continue to support patients throughout the transition, and we will regularly review the system to ensure it is working effectively.
Same care. A fairer, safer and more efficient way to help you.
Hazeldene Medical Centre
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Mental health crisis support
Call NHS 111 and select the mental health option if you, or someone you know, is in a mental health crisis. Available 24/7, you’ll speak to a mental health professional who can help you find the right support.
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Please Contact NHS 111 before attending A&E
If you need urgent medical advice for something which isn’t life threatening, please visit www.111.nhs.uk or call 111 before going to A&E to ensure you get the right help. If you need to go to hospital you may be given a booked time slot which will shorten how long you have to wait. This will help to keep you, your family and friends safe during the pandemic.
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Contact us
By Telephone:
0161 241 8039.
By email:
gmicb-mh.hazeldenemc@nhs.net
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ONLINE HELP FROM OUR GPS AND NURSES:
You are also able to contact the surgery by phone, however we respectfully request you use the online consultation form where possible to enable those who are unable to use the form access to the surgery in a timely manor.
Please be aware that on the day appointments are not provided on a first come first served basis but on a urgent need bases. Routine and review appointment are available to be booked in advance.
https://www.online-consult.co.uk/org/hazeldene-medical-centre
You can also use the online consultation form to request Fit Notes, ask a question or request referral information.
We will let you know within 1 working day how we will handle your request (this may include arranging an appointment on another day or signposting to another appropriate service). If your symptoms worsen, please call the practice on 0161 241 8039 during opening hours, or dial 999 for life threatening emergencies
If you need more urgent help, call your GP. If your GP practice is closed, visit NHS 111 online or call 111. In an emergency call 999
Use our online consultation method – fill the form out and the surgery will contact you
Click here : Online Consultation
Do you need to re-order your medication? Visit our prescriptions page.
New to the area and would like to join our practice? Fill in our registration forms available from: https://hazeldenemanchester.nhs.uk/new-patients/
Please call into surgery to collect forms or apply via the website..
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