Hazeldene Medical Centre

97 Moston Lane East, New Moston, Manchester, M40 3HD

Telephone: 0161 241 8039

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LIVI Video Consultations available – ask reception for more details.     Enhanced Access – Appointments outside Surgery times 

Livi – Video Consultations

LIVI Video Consultations 

Livi is a GP video consultation platform which works in conjunction with the practice to offer additional appointments to patients both inside and outside of Practice Hours. 

Livi is an approved NHS service provider.

Livi will have access to your medical records, be able to do prescriptions and referrals

Livi can offer video consultation from 7am until 10pm most weekday night and 8am – 4pm Saturday and Sunday.


Accessing a GP has been totally transformed as a result of COVID, with more and more appointments being undertaken over the telephone or via video consultations.

Video consultations are proving increasingly popular for many of our patients, who enjoy accessing GPs without leaving the home. In addition, as local businesses get started again and many people are going back to work, we’d like let all of our patients know about the benefits of LIVI, a GP video consultation service.

LIVI – Video consultations will be available by booking via the practice from Tuesday 02.08.22

Patients at Hazeldene will be able to see a NHS GP by video using LIVI from 7am -10pm Monday – Friday and 8am-4pm at the weekend.

We’ve heard lots of positive experiences from patients that have used LIVI to-date, including patients who have been seen quickly at the appointment time and working patients who can now see a GP after their long working days.

Whether you want to be seen as soon as you can, or whether you want to pre-book up to 4 days in advance, LIVI GPs are accessible for medical advice, prescriptions and referrals.

With your consent, LIVI GPs, who are all GMC-registered NHS-GPs, can access your medical records, and can assess, diagnose and support you, much the same as an Hazeldene GP, just at different time of the day!  Free of charge, you can download the LIVI app via the App Store (iPhone) or Google Play (Android).

For frequently asked questions and/or to download the LIVI app visit http://www.livi.co.uk.

Sign-up now to be ready to access a GP when offered this service.

What you will need / to do before an appointment: 

  • you will NEED a Smart Phone 
  • you will NEED Data or Wifi connection 
  • you will NEED TO DOWNLOAD the Livi App
  • you will NEED TO REGISTER on the app – this should take 2 min ( please have photo ID with you as this may be needed) once you have done this once you will not need to do again if accessing the service a second time.
  • you will NEED TO CONFIRM your appointment or the appointment will be cancelled.


if you need help downloading the app or registering on the app please call the Customer Support please call 0203 870 3029

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